Privacy Policy & Terms of Service

1.Information we collect

We only collect what is necessary to answer your enquiry and move your cargo:

• Information you give us: cargo type, destination country, weight and dimensions, the name you prefer to be called by, and any other details you type into your message.
• Contact details: your WhatsApp or WeChat account, phone number, and — where you provide them — the consignee's name, address and phone number needed for customs clearance and delivery.
• Technical data: basic information your browser sends automatically, such as page views, the campaign parameters that show which ad or channel your enquiry came from, and your device and browser type.

2.How we use your information

• Preparing freight rates, advising on transit times and routing, and replying to your enquiry.
• Booking, export clearance, import clearance, delivery and other steps required to fulfil your shipment, and keeping you updated on tracking.
• Improving our services and website content, and understanding which marketing channels work.

3.WhatsApp and WeChat

Our live chat runs mainly on WhatsApp and WeChat. When you tap a WhatsApp button on this site, your browser opens WhatsApp with a pre-filled enquiry message; that message is sent from your own device and is therefore also governed by WhatsApp's (Meta Platforms) own privacy policy. The same applies to WeChat. We do not control how those platforms independently process data.

4.Retention and security

Enquiry records and shipping documents are retained as long as required for operational and tax purposes, normally no more than 5 years. We apply reasonable technical and organisational safeguards, but no transmission over the internet is completely secure — please do not send passwords or full identity document numbers over chat.

5.Your rights

You may ask to access, correct or delete the personal information we hold about you, and you may ask us to stop sending you marketing messages. Contact us through any channel below and we will respond within a reasonable period.

6.Cookies and local storage

We use browser local storage (localStorage / sessionStorage) for two things: remembering your interface language, and remembering the campaign parameters of your current visit so you do not have to re-select a language when you request a quote. This data stays in your own browser and can be removed at any time by clearing your browser data.

This site uses Google Ads conversion measurement to understand how our advertising performs. This service may set first-party cookies in your browser to record whether you complete a specific action (such as tapping the WhatsApp enquiry button). We only enable such measurement after you have explicitly consented via the cookie banner on this site. You may refuse or withdraw your consent at any time; after withdrawal, conversion measurement will stop.

7.Minors

This site is intended for business and adult users and is not directed at minors. We do not knowingly collect personal information from minors.

8.Terms of service

• Rates, transit times, routes and space shown on this site are indicative only. The quotation and shipping documents confirmed between us prevail.
• The customer warrants that declared cargo descriptions, quantities and values are true and accurate, and that the goods are not prohibited or restricted by the carrier, customs or the destination country. Seizure, confiscation, fines and consequential losses arising from misdeclaration are borne by the customer.
• Sensitive goods, battery-containing products, food, cosmetics and branded items must be declared at the quotation stage so that we can assess carriage eligibility and documentation requirements.
• We are not liable for indirect losses caused by delays resulting from customs inspection, weather, strikes, carrier schedule changes or other force majeure or third-party causes.
• Claims for loss or damage are handled under the carrier's terms and the compensation standard agreed between us. Customers should raise claims promptly after delivery and retain photographic and documentary evidence.

9.Changes to this policy

We may update this page from time to time. Changes take effect when posted, and the date at the top of this page will be revised. We recommend reviewing it before shipping high-value cargo.